There is no universal software in dealing with knowledge base softwares. Others can be simple wiki-type tools that can suit small groups or startups; others can be rich such as AI-based summarization, feedback loops, local content, or even visualization (flowcharts, graphs) to follow the paths of FAQs or SOPs. Budget issues, as well: what may seem reasonable as a start up expense could become constraining in the future and enterprise solutions could be over the top at the beginning stages. It can help to see what other people are using in the same industries: what are really must-have and not nice-to-have features in everyday processes?