My mother called me at nine last night because her 2014 Toyota Corolla would not start outside the pharmacy near her flat. She is 68, she does not like asking strangers for help, and I live in a different emirate, so I could not drive over quickly. I felt helpless on the phone. My brother said to ask a shopkeeper to find someone with cables, but I did not like the idea of a stranger touching her car while she stood alone in the dark. My cousin says it is much safer to send a proper service, because they come with the right equipment and she does not have to deal with anyone random. A friend at work told me to always ask for the price, the real arrival time and whether they test the battery before leaving, and to message my mother the driver’s name and number so she knows who is coming. Another colleague said to stay on the phone with her until the person arrives. I read a page on jumpstart-service.ae while I was waiting, and it explained the steps of a proper visit and what should be checked afterward, which helped me know what to ask. In the end I called a Jumpstart Service Team, and a polite man arrived in about thirty five minutes, started the car and told her the battery was weak. Now I am wondering how other people handle this for older parents. My questions are easy. Do you save a service number in your parents’ phones before something happens? Is it better to replace an old battery early, so she never gets stuck again? Should I pay for a battery test every few months for her car? And how do you make sure the person arriving is really who they say they are? Please share what you do. Thanks for reading.